Frequently Asked Questions
Everything you need to know about bringing sustainable comfort to your home.
What materials are used in Ecoy products?
We prioritize sustainability and comfort by using premium, eco-friendly materials such as organic bamboo, recycled fabrics, and FSC-certified wood for our home essentials.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
Do you offer a sleep trial for bedding?
Yes! We offer a 30-night risk-free trial on all bedding. If you don't love it, you can return it for a full refund, no questions asked.
How do I care for my bamboo linens?
To maintain the quality of your linens, we recommend machine washing in cold water on a gentle cycle with mild detergent and tumble drying on low heat.
What is your return policy for furniture?
Furniture items can be returned within 14 days of delivery, provided they are in original condition and packaging. Please note that a restocking fee may apply.
Are your products ethically manufactured?
Absolutely. We partner exclusively with factories that adhere to fair labor practices and hold certifications for environmental and social responsibility.